Shipments and returns
Customer Support Hours: Tuesday - Friday 10am - 5pm Central Time.
Call 314‑756‑2259 or email us at info@SaltyUnderground.com. Also available is our Contact Us form.
Refunds and Returns
We provide refunds or store credit on most DOA items. Please review our Live Guarantee for more information.
We do not accept returns.
There is a cancellation fee of the "transaction fee" dollar amount.
Restrictions
Due to a combination of local restrictions, logistics, and the dangers to the animals we do not ship outside the continental United States.
Shipping
We ship all of our orders overnight via UPS Next Day Air for arrival on Wednesday-Friday. Saturday pick up at UPS Access Point locations and residential delivery is also an option, for an additional fee, where available. Please contact us to schedule a Saturday delivery. If you want a Saturday delivery, in the search bar type Saturday, and place the item in your cart. Saturday delivery requests will not be honored without this item! Please verify Saturday delivery is an option where you live before requesting it. Remember, the Saturday delivery fee is available by searching Saturday and placing the option in your cart.
Interested in signing up for UPS MyChoice to manage your deliveries?
What is UPS My Choice®?
UPS My Choice® allows you to personalize your delivery for maximum flexibility. Click here to sign up!
Benefits include:
- Receiving pre-delivery notifications of incoming packages via email, text, or phone
- UPS Mobile™ App provides push notifications for timely updates
- Make changes to your delivery (date, time, location) while the package is in transit
- Sign electronically for packages release
- Upgrade your UPS SurePost delivery to UPS Ground
- After your order has shipped, you can customize your delivery options with UPS My Choice®
Not a member yet?
Follow the steps below to register:
- Visit UPS to Register
- Click on "Sign up now"
- Select the "Register Now" option
Already a member?
Follow the steps below to manage your delivery:
- Visit UPS Sign In
- Enter your User ID and Password
- Enter your tracking number and click "Track"
- Follow the prompts to customize your delivery
Click here for signup bonuses!