Shipping / Returns

Customer Support Hours: Monday - Friday 8am - 5pm Central Time.

Call  314-756-2259 or E-mail info@saltyunderground.com

Refunds and Returns

We provide refunds or store credits on corals, fish or inverts which arrive dead in overnight shipments or die within in the guarantee period. We do not accept returns.

Shipping

We ship all our orders overnight via UPS Next Day for arrivals on Tuesday-Friday and Saturday pick up at UPS locations. Residential delivery for Saturday is also available for an additional charge. Please select this option at checkout.


Interested in signing up for UPS MyChoice to mange your deliveries?

What is UPS My Choice®?
UPS My Choice® allows you to personalize your delivery for maximum flexibility. Click here to sign up!
Benefits include:
-Receiving pre-delivery notifications of incoming packages via email, text, or phone
-UPS Mobile™ App provides push notifications for timely updates
-Make changes to your delivery (date, time, location) while the package is in transit
-Sign electronically for packages release
-Upgrade your UPS SurePost delivery to UPS Ground
-After your order has shipped, you can customize your delivery options with UPS My Choice®
 
Not a member yet?
Follow the steps below to register:
-Visit UPS to Register
-Click on "Sign up now"
-Select the "Register Now" option
 
Already a member?
Follow the steps below to manage your delivery:
-Visit UPS Sign In
-Enter your User ID and Password
-Enter your tracking number and click "Track"
-Follow the prompts to customize your delivery

See the link below for signup bonuses!
https://www.ups.com/us/en/services/individual-shipper/ups-access-point-deliveries.page?WT.mc_id=PRESSRELEASE_PRESSROOM_HOLIDAYREWARDS_ACCESSPOINT_110719